Our Customer Reviews

Hello Lesley,we are about to get on the plane now. Just wanted to say we had a wonderful trip planned by you. Nur was an excellent guide, filled with knowledge, very smart and understands foreign standard well,paid attention to the details,we did not have a single problem despite countless check points and many stops. Pierre and l are extremely satisfied with his service and care throughout the trip.

Dear Lesley,

Our trip is coming to an end and I would like to thank you, for your full support, from the very beginning. We had a very good time in XinJiang, the trip was fantastic. Let me comment a few things, I hope it can serve as a base for you to provide even better experiences to foreigners in the future:

1. guide service

Abdul was really good. He showed good knowledge about the region, kindness, respect. We learn a lot from him. He managed to optimize the itinerary and adjust to our needs.

Rocky is a great person, extremely kind and polite, we enjoyed the time we spent with him. In the other hand, we felt that Rocky was less familiar with the itinerary, less knowledgeable about the history, and less good with time management. Still he gave us full support and adapted to all our requests, he did his best, with time he understood us better and suggested very good activities

Victor was also very kind and attentive both nights he came to assist

2. drivers and cars

Zhang ShiFu, north part driver was amazing. Not only a very good driver but also a great person. We appreciated him a lot. Kashgar driver was also a very good driver.

3. itinerary

Tashkurgan, we wished we could have visited some spots along the road, but many places were not registered in our itinerary, which made things complicated. The best example is Taheman village, which is just by the road. Abdul stoped there for a few minutes, but we were all stressed as we did not have the papers, and could not truly visited. I would suggest to add these points to new itineraries, making the road trip more interesting.

Actually we realized that we spent a lot of time in the road, much more than what was indicated in the itinerary, we would suggest to review that for next trips  

4. Hotels:

Some hotels were simple but still clean, no problems with that

Urumqi: Wanda vista is much better than Hilton, better location, better rooms. I am not sure you should keep using Hilton.

Hemu: very good hotel, we loved, even if it was not down the main village, restaurant food was good and the rooms charming and comfortable, one of the best.

There are also a very few details that could have been corrected, nothing really important, but that could have showed a special attention: we mentioned we would prefer to stay in connected rooms, it seems it was possible in Radisson in Kashgar, but I am not sure they got the information so finally rooms were apart. 

5. Food

The guides adapted quickly to our needs and understood what we were looking for, we ate very good!

We were very happy you accepted to take us to the restaurants we have suggested in Urumqi. We suggest you to add these recommendations to your future itineraries 

6. Support

Thank you very much for always being there! You were very professional in all the moments, very attentive and reactive. 

Overall, the trip was really amazing.

The information above should only serve for continuous optimization.

I would be more than happy to organize my next trip with you.

I will strongly recommend your services to my friends and colleagues.

All the best,

And a very sincere thank you.

Renato

We really have had a great trip.  The service and convenience has been wonderful.  We will certainly recommend your company to other teachers at our school. 

Good morning.Lesley!

Thank you so much for the plan and arrangements made by you. l enjoyed it a lot... a lot is A LOT!!...what a fantastic places!!! I am 100% satisfied , not only with the visited wonderful places, but also with the accompanying personnel: AJ&Anwar in Turpan; Liu in Dunhuang and the Master( William?)in Zhangye...all of them were very kind!... special mention to Zuoqiang in Dunhuang.

Thank you!...I hope to have more future opportunities,and please make some special discount for next times.I will recommend my colleagues to contact you!!

Thanks to all the team. @李静Lesley, great and really good professional job. Gary we will miss you and the driver too. 

Dear Lesley, we enjoyed our holidays. Excellent organizational. All ur guides are fantastic. Don't worry about the hotel. Of course cannot compare with Sofitel. Ha ha. But breakfast was the best. Thanks again!! Will recommend friends to use ur services.

We have ended our tour with your company today! Everything is very good! All your drivers and guides are very responsible, punctual and friendly. They take the trouble to enable us to experience Xinjiang in many enjoyable ways. Thanks! Great tour!

Hi Lesley, Everything was great! Well orgenized, good tour guides, and we appreciate very much the way have solved the problems. It was a wonderful experience. send me a link to write a comment where you want.

Hi Lesley, you came highly recommended, and we were happy with the service you provided. Overall, we enjoyed the Yunnan trip. I liked the location of hotels in Shangrila, Lijiang and Dali. All were right in Old Towns so therefore very convenient. 

The tour guides were good. They were knowlegible and helpful. We like the itinerary . One suggestion I would make is to make a stop in Shaxi Old Town as the reviews online was really good. I would definitely recommend you as tour company to use for Silk Road travels. Thanks again for your help.

Everything organized according to our requests. Punctuality, reliability, precision. The guides were prepared and passionate, we had great support from Xinjiang China Travel agency, lead by Lesley with great attention !!!  Lucia from Italy